Get in Touch With Us
We value hearing from the people who read our pages. You might have a question, a suggestion, or have spotted something that looks out of date. Whatever the reason, this page explains how to reach us and what happens after you send a message.
The Best Way to Reach Us
The simplest way to contact our team is by email. Write to us at [email protected] and a member of our editorial team will read your message. We do not use a contact form, a live chat or a phone line, so email is the most reliable way to reach the right person.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if a detail on one of our pages seems wrong or no longer current, please tell us which page it is and what you noticed.
- General questions: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas about topics you would like us to cover, or ways to make the site easier to use.
- Partnership or media requests: please include your name, your organisation and a short summary of what you have in mind.
Helping Us Help You
A few small details make it much quicker for us to reply. Try to include:
- a clear subject line, such as "Correction request" or "Question about a page";
- the web address of the page you are writing about, if relevant;
- a short, specific description of your question or concern.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to answer most messages within two to three working days. During busy periods or public holidays it may take a little longer. If your message is about a factual error, we will check it carefully and update the page where needed, even if we cannot reply to everyone individually.
What We Cannot Help With
We are an independent information website. We cannot access accounts held with other services, resolve payment disputes on behalf of third parties, or give personal financial or legal advice. In those cases, please contact the service provider directly.
Your Information
When you email us, we only use your details to read and answer your message. You can learn more about how we store and protect this information in our Privacy Policy. For the rules that apply to using this website and its content, please see our Terms of Use.
Thank you for taking the time to get in touch. Every message helps us keep our pages accurate, clear and useful.